I sent 18 emails today (received 27), had a phone conference besides the over a half dozen people I talked to on the phone. Solved a few problems and discovered even more. It wasn’t a bad day, but trying to step in and be the guy in charge on a project you know just a little more than the other people is difficult when you are trying to find answers.
But that’s a given. Any job that doesn’t have a little challenge; isn’t a job.
One of my biggest pet peeves, it may be a given with the job, are emails that come in for support that have little to no description of what the problem is. The email I got today pretty much stated “they are having an error, let me know if you need anything” (screenshot attached).
I could tell from the screenshot that it was our product, that there was an error, but the questions are: When did it happen? Does it happen all the time? Were you doing handstands on the mouse while eating peanut butter?
I think that’s what I am going to do from now on when I get vague emails; off the wall replies. Sir, I need you to pick up your mouse and shake it violently. There is a bug in the mouse, I repeat, there is a bug in the mouse. Archive that with your ID 10 T errors.
No biggy. The upside of today was that Buddy responded to the command ’sit’. Not 100% perfect, but we’re working on it.
Its so cool when the training begins to pay off! Have I ever told you I want a dauschand? I want to name him Martini the Weenie. My great-aunt had by the same name. Its so good it needs to be relived. I think that name requires a rhinestone collar and cute dog carrying purse. Maybe I am turning into an old lady. I am even rambling.
There’s nothing more frustrating than vague emails from a client. I have one client who gives a lot of work but is extremely vague and uses poor grammar. They’ll send an email like “Please this on our web” (with attachment). Honest.
So I’ll have to ask the usual questions, only about half of which they’ll actually respond to. The best part is that they have the tools to add documents to their site themselves, but they’re intimidated by anything that uses electricity.
Dave, I guess what we need to understand as IT professionals, is that the Internet is a series of tubes and you can’t just dump a bunch of data on the tubes or they will get clogged up.
In fact the other day, someone at work was trying to send me the internet. It took a whole day for me to get the internet.
Be careful about taking dumps on the internet.
Boys, I think this might be human nature. My students do the same thing…I’ll assign something to them, and they tell me, “I don’t understand.” or “This doesn’t make sense.” I have to ask what specifically doesn’t make sense…that particular question or the entire concept.
Irritating to say the very least.