I spent a good portion of my morning on hold. Nothing but the best 80’s love songs. All timeless classics that I couldn’t tell you who sang them, but they’re classic. Which was a welcome change to the other company that I had been talking to and their “blah” mix of classical elevator music.
When on hold, turn on the speaker phone and let the whole office enjoy the music.
When on hold, see if you can’t find the information you are calling for faster online than while you wait to talk to a real person.
When on hold, a magazine is great company.
When on hold, solitare is beatable.
When on hold, walk around the cubicle while on the phone yelling, “HOW MUCH LONGER AM I GOING TO BE ON HOLD!?!?” all the while realizing what does it really matter?
And when the call is finally answered, repeat the support call person’s name like they are the first person you’ve talk to in five years.
finally, mr. shoo!! jeez. i thought maybe you’d fallen off the face of the planet.